Before Your Order

Can AIXI Hardware make design drawings for me?

We do not provide design services. we will make produce drawings by your design. Read how to prepare your CAD drawings for manufacturing. If you send us sample ,we can make a design according to your sample .

How long about quotation?

In most cases, we respond within 24 hours of receiving an RFQ.

What type of design files does AIXI Hardware accept for quoting?

3D CAD files in STP, STEP, IGS, STL format. 2D drawings in PDF, DXF, DWG.

Can I use my own material for production?

Yes, Sure, you can send us if you are correct material.

Can I use my own molding to do products?

Yes, that’s ok if you can offer all mold give us .

How do I know my design will be kept confidential?

Of course, We will sign NDA (non disclosure agreement manufacturing) agreement before you send us design. And we are aslo sign NDA with our employee. So will 100% safe for your design in our company.

How does AIXI Hardware compare to other suppliers on price?

As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, rapid response and professional results. we also dont want you choose us because price ,we hope will forever cooperation just because our quality and services .

Are lead times in working days or calendar days?

Usually , we will wirte calendar days as our delivery date, becasue will more accurate and clearly know which day delivery.

How quickly can I get my parts?

Usually, if just prototype, one weekend delivery. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project. As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

Making Your Parts

What tolerances can AIXI Hardware achieve?

We will process according to the tolerances indicated on the customer’s PDF drawing. If there is no PDF or DWG drawing, you can also use the industry standard ISO 2678 tolerance.

How does AIXI Hardware ensure the quality of my parts?

Once your order is confirmed, Material -> Shipment, every step, our QC people will follow-up. Final inspection reports before shipment. We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production.

What type of surface finishes does AIXI Hardware provide?

We offer a wide variety of finishing services to achieve almost any look and feel on your parts. We offer treatments for metal, texturing for plastic injection mold tools, painting for metal and plastic, and many more. You can also learn how to specify the surface texture you want in this blog.

Can AIXI Hardware passivate my parts?

Passivation is a treatment that changes the surface chemistry of some kinds of metals. We offer passivation for corrossion protection, durability, cosmetics and more.

Can AIXI Hardware provide optical quality on my plastic parts?

Yes. We offer a special vapor polishing service to achieve high transparency for your clear plastic parts.

Finishing Your Order

Does AIXI Hardware insure delivered goods?

No, we do not insure deliveries. However, you are free to use your own insurance.

What are AIXI Hardware's shipping terms?
Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.

For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.

Does AIXI Hardware provide export molds?

Yes. However, we must explain that our tooling is manufactured to be compliant with our Modular Unit Dies (MUD). This means they are a uniform base size, so the customer must be prepared to receive tools in that size to fit into their own machines.

What if I am not completely satisfied with the parts I receive?

We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.

Can my company get credit with AIXI Hardware?

Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.

How can I pay AIXI Hardware?

AIXI Hardware accepts payment in two ways:

Bank to bank wire transfer and PayPal.
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