Frequently Asked Questions

Before Your Order

Can AIXI Hardware make design drawings for me?

We do not provide design services. You are responsible for submitting 2D and 3D CAD drawings, and we can then provide a Design for Manufacturing review upon receiving your order. Read how to prepare your CAD drawings for manufacturing. If you send us sample ,we can make a design according to your sample .

How long about quotation?

In most cases, we respond within 24 hours of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible. 

What type of design files does AIXI Hardware accept for quoting?

In order to provide an accurate and timely quote, we only accept 3D CAD files in STP, STEP , IGS , IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation. 

Can I use my own material for production?

Yes, that’s fine so long as it fits with our machine capabilities. 

Can I use my own molding to do products?

Yes, that’s ok if you can offer all mold give us . 

How do I know my design will be kept confidential?

We of course will sign NDA (non disclosure agreement manufacturing) agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party. 

How does AIXI Hardware compare to other suppliers on price?

As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, rapid response and professional results. we also dont want you choose us because price ,we hope will forever cooperation just because our quality and services .

Are lead times in working days or calendar days?

Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production. 

How quickly can I get my parts?

Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project. As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

Making Your Parts

What tolerances can AIXI Hardware achieve?

We will process according to the tolerances indicated on the customer’s PDF drawing. If there is no PDF or DWG drawing, you can also use the industry standard ISO 2678 tolerance.  

How does AIXI Hardware ensure the quality of my parts?

Once your order is confirmed, we will perform a full Design for Manufacturing (DFM) review to point out any issues that our engineers feel may affect the quality of your parts. All incoming materials are inspected and verified with a suite of testing equipment. Final inspection reports before shipment. We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production. 

What type of surface finishes does AIXI Hardware provide?

We offer a wide variety of finishing services to achieve almost any look and feel on your parts. We offer treatments for metal, texturing for plastic injection mold tools, painting for metal and plastic, and many more. You can also learn how to specify the surface texture you want in this blog. 

Can AIXI Hardware passivate my parts?

Passivation is a treatment that changes the surface chemistry of some kinds of metals. We offer passivation for corrossion protection, durability, cosmetics and more. 

Can AIXI Hardware provide optical quality on my plastic parts?

Yes. We offer a special vapor polishing service to achieve high transparency for your clear plastic parts.

Finishing Your Order

Does AIXI Hardware insure delivered goods?

No, we do not insure deliveries. However, you are free to use your own insurance. 

What are AIXI Hardware's shipping terms?
Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises. 

For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination. 

Does AIXI Hardware provide export molds?

Yes. However, we must explain that our tooling is manufactured to be compliant with our Modular Unit Dies (MUD). This means they are a uniform base size, so the customer must be prepared to receive tools in that size to fit into their own machines. 

What if I am not completely satisfied with the parts I receive?

We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations. 

Can my company get credit with AIXI Hardware?

Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples. 

How can I pay AIXI Hardware?

AIXI Hardware accepts payment in two ways: 

Bank to bank wire transfer and PayPal.